Payments & Checkout

Why did my bank ask me for a code during checkout?

When paying by Visa or Mastercard, your bank may trigger a security step called 3D Secure to confirm it's really you making the purchase. This is a standard fraud protection measure used by NZ banks like ASB, ANZ, BNZ, and Westpac.

Your bank will send a one-time verification code via SMS to your registered mobile number. Please enter this code as soon as you receive it — these codes typically expire within 5 minutes. If the code expires before you enter it, the payment will not go through and you'll need to restart checkout.

Tips for a smooth checkout:

• Have your phone nearby when checking out so you can enter the SMS code quickly.
• Make sure your bank has your correct mobile number registered.
• If your payment fails, simply return to your cart and try again.
• If you continue to have issues, contact your bank directly or reach out to us and we'll help you complete your order.

Need Help?

If you experience any issues during checkout, please don't hesitate to contact us. We're happy to assist!