Refund policy

Return & Refund Policy

Thank you for shopping with us. We take great care in preparing and checking all of our products, including skincare, beauty drinks, and wellness items. Every product is carefully inspected for packaging quality, safety, and expiration dates before shipping.

Returns

Due to the nature of our products, we accept returns within 15 days from the date your order is received.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
The product must not be damaged or tampered with.
Proof of purchase or order confirmation is required.

For hygiene and safety reasons, opened or used skincare, beauty, or consumable products cannot be returned or exchanged.

Exceptions & Non-Returnable Items

Certain products are not eligible for return or refund, including:

Perishable goods
Personalized or custom-made products
Beauty, skincare, personal care, or consumable items that have been opened or used
Hazardous materials, flammable liquids, or gases

Sale items, clearance items, and gift cards are also non-refundable and cannot be returned or exchanged.

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending the item back.

Change of Mind Policy

We do not offer refunds, returns, or exchanges for change-of-mind purchases. Please review your order carefully before completing your purchase.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a tracked shipping service, as we are not responsible for lost or missing return parcels.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

If approved:

A 10% restocking fee will be deducted from the total refund amount.
Original shipping charges are non-refundable.
Refunds will be issued to the original payment method.

Exchanges

If you would like a different item, we recommend returning the original eligible product first. Once the return is approved, you may place a new order for the replacement item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 15 days of receiving your order and provide photos of the item and packaging so we can assist you promptly.